返金ポリシー

 

返品・交換ポリシーは10日間です。Email（sales@club-argento.com）にて返品希望のお問い合わせをして下さい。

 

お届けした商品に破損・汚損・輸送上の損傷などがあった場合

万一、破損、汚損、輸送上の損傷などがございましたら、費用は当社負担で良品とお取り替えいたします。

お客様のご都合による返品・交換

お客様のご都合による新品の返品・交換は、原則として商品到着後10日以内に限らせていただきます。返品送料は発送元払いでお願い致します。

【10日を超えた買い替え交換について】

10日を超えたお買い上げの商品が、破損してしまった、変色してしまった、間違えて温泉に入れてしまった等々、様々な理由で交換をご希望の場合、当店の商品であることを確認後、50％OFF価格で新品と買い替えが可能です。交換方法は詳細は買い替えのページにてご確認ください。

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the proof of purchase, such order confirmation email.

If there's some defect or damage caused by shipping
If the product you received has some defects or damage caused by shipping, we'll pay for the return shipping and replace with a new item.

If you choose to return for your personal reasons
If you don't like the product you received just want to return, please pay for the return shipping.

To start a return, you can contact us at sales@club-argento.com. We'll send you the return process instructions.

 

If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@club-argento.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

【Only In Japan】
With whatever reason, if your silver jewelry is no longer usable, we can replace it at 50% off the latest selling price. Replacement is only available for our brand's silver products. Brass items are not eligible. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@club-argento.com.